![]() ![]() Teletext Holidays is the trading name of Truly Travel Limited. Teletext Holidays could face legal action over package holiday refunds As the CMA is alleging that consumer harm is continuing and that Teletext is in breach of the law, the CMA is seeking that the claim be expedited. The CMA has therefore filed proceedings requesting that the Court order that outstanding refunds be immediately repaid and that in the future, customers who are entitled to a refund are repaid in the timeframe specified by law with appropriate processes put in place to ensure future compliance. However, the CMA does not consider that enough has been done to ensure that Teletext is able to provide refunds to package holiday customers with outstanding claims or done enough to make sure that it pays all refunds that may in future become due within 14 days, as required by law. On 26 May 2021, the CMA announced that Teletext Holidays, had signed undertakings committing to address failures to properly refund package holiday customers for holidays cancelled during the pandemic.
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